Need help ordering prints and merchandise online?

 

Below are two helpful links to documents that provide the steps to follow when ordering a single photo or multiple photos at once from a gallery. The documents contain the same information, only one is in PDF format while the other document is in Word format.

Is my online purchase safe? The company (SmugMug, Inc.) who manages the e-commerce tool that allows you to place an order is deemed safe and secure, per their specifications. Notice the shopping cart URL begins with "https"? The "s" means that you are entering information into a secure form. In addition, SmugMug, Inc. holds a website identity warranty of $250,000. This means that you are insured for up to $250,000 when relying on information provided by IdAuthority via their e-commerce tool.

 

What are acceptable forms of payment? Acceptable forms of payment (debit or credit) are Visa, MasterCard, American Express and Discover.

 

When will I be charged? When you place a print order, SmugMug, Inc. pre-authorizes your card, but they don't actually charge it until your order ships. However, debit card users may find that their bank actually makes the funds unavailable as soon as the charge is pre-authorized. 

 

What operating systems and browsers are supported with regard to viewing the galleries and placing online orders? See below:

  • Windows 8: IE10 and IE11; Firefox 4 and above; Chrome 5 and above

  • Windows 7: IE9, IE10, and IE11; Firefox 4 and above; Chrome 5 and above

  • Windows Vista: IE9; Firefox 4 and above; Chrome 5 and above

  • Mac OS X 10.7 and above: Safari 4 and above; Firefox 4 and above; Chrome 5 and above

  • Mac OS X 10.6: Safari 4 and above; Firefox 4 and above; Chrome 5 and above

 

For other questions, please reach out for assistance via one of the following options:

  • Fill out the Contact form that is available on this web site.

  • Send an email to CustomerService@RFKphoto.com.

  • Call Rhonda at 816.665.2242. Leave a message and your call will be returned as soon as possible.

 

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